In the ever-evolving world of healthcare, advocates play a crucial role in guiding patients through complex medical systems. One such advocate, Carmel Hohmann, has found an invaluable tool with vSuite—a tool that she says has transformed her work and enhanced her ability to serve clients effectively.
Carmel has been working as a healthcare advocate for 4 years—and loves that her job enables her to help people during times of need. As an advocate in the vCare network, she was introduced to vSuite in 2021 as a tool to help streamline case management and administrative tasks.
At the time, Carmel admits to feeling apprehensive. "Initially, I was concerned that learning new software might be difficult," she recalls. However, her concerns quickly dissipated as she began to explore the system's intuitive interface and powerful features.
Now, after using vSuite for a couple of years, Carmel considers it an essential tool in her daily operations. The software has completely changed how she manages her clients' needs, she says—ensuring the most efficient and effective advocacy service.
One of the standout features for Carmel is the ease of information management. vSuite allows her to effortlessly create patient profiles, organize client data and monitor cases. This centralized approach enables more streamlined and comprehensive documentation and tracking of each client’s needs.
Carmel particularly appreciates the file upload functionality, which allows her to store and access critical insurance details with a few clicks. "The built-in reminder system has been a game-changer," she enthuses. Whether she needs to follow up with a client or an insurance company, Carmel can set reminders in the Case Tasks tab, and vSuite will send her timely email notifications.
On the administrative front, vSuite has proven equally beneficial. The system offers flexible billing options, allowing Carmel to provide her clients with various payment plans. She can offer membership plans or one-time service payments, accommodating individual, family, or group memberships. This versatility ensures that Carmel can tailor her advocacy services to meet the diverse needs of her clientele.
The real-time payment tracking feature has also streamlined Carmel's workflow. When a client calls, she can instantly verify if their payments are up-to-date, ensuring active memberships and allowing for on-the-spot information updates.
Reflecting on her experience, Carmel concludes, "Overall, vSuite has streamlined the administrative work that comes with being a healthcare advocate. It helps me stay organized by keeping track of all my clients, their memberships and billing details, all in one place."
Carmel Hohmann's journey with vSuite exemplifies how the right technological tools can empower healthcare advocates to focus on what truly matters—providing exceptional care and support to their clients. To learn more about how vSuite can help your patient advocacy business, contact us for a demo.
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